How It Works

Our aim is to make sure that your trade-in process is as easy as possible. This means that we strive to give you the best service without any unnecessary hassles or problems. Trading-in your iPhone is simple and the sooner we can get your cash in your pocket, the better. At ZombieBuyer we aim to make the process as simple as can be but if you are unsure about how we work then don’t worry, we are happy to walk you through it.

Price It

To get the best quote for your iPhone we only need a few simple details about your device which will get us on the way to your cash! Located on the homepage is a large green button entitled ‘Sell my iPhone’. Simply click on this to begin the process. Next, you will be prompted to enter a few details about your iPhone. The first is to select the model (Example iPhone 6S), if the model of your iPhone model is not shown this unfortunately means we are unable to buy your device at the moment.

You will then be asked to enter your phones memory capacity. (Example 32GB). To find your storage capacity in your phone go to Settings > General > About and find it under Capacity (This will display slightly less than your actual capacity due to memory reserved for iOS). The next detail is the network status. The options are ‘Unlocked’, ‘Locked’ or ‘I’m Not Sure’. After this, you will be asked about the condition of your iPhone. The options are ‘Excellent’, ‘Fair’ or ‘Poor/Damaged’. See each options checklist by clicking the question mark if you are unsure what category your iPhone would come under.

Lastly, you will be given a price for your iPhone. If you are satisfied with this quote, simply press the ‘Checkout’ option and you will be taken to your Cart.

When you have proceeded to the Cart page, you will be asked to create an account which requires a few details to keep track of your order. After this, you will be asked to enter details of the account that you wish to be credited in. We also use SSL encryption while processing any account details so you are safe, secure and ready to receive your instant cash. You will then have to enter your address and postcode to let us send our postage pack to you. Keep a note of your referral code at this stage, it could come in handy and await a confirmation email.

Post It

The next stage is to simply await your postage pack. Once you have received the postage pack, simply put your used iPhone in the pre-paid jiffy bag and send it to us free of cost! The postage is completely free and won’t cost you a penny. Send the package to us and we will await your iPhone and then it’s over to us!


Once your parcel has reached us, we will pass it on to our technicians and they will make sure the details you have entered about your phone are correct. If any disputes are made against the details, you will be notified in your account. When you send us a unit, our technicians verify your device against the details you give us. If the details do not match up, our system revises the offer to give you the best available price.

We also take pictures of the front and back of your phone the second we open your parcel which you can instantly view on your account. This means you can see straight away exactly how your phone arrived with us.

Our dispute process gives you an opportunity to either accept our revised offer or have your phone returned to you for free. Once you have accepted the revised price, the price is locked in and you don't have to do anything else except wait to be paid. Please note, that disputes must be resolved as quickly as possible in order to guarantee a price. If your details are correct then you have nothing to worry about and can look forward to the profit you will have made from your iPhone trade-in. When we have processed the payment for your phone, we will send you a confirmation e-mail with your expected payment date. The status of your unit in the orders page will change to "Paid".

In some rare cases, due to circumstances beyond our control, payments may take slightly longer to process. If you feel the payment is taking longer than it should, please open a support ticket so we can help you resolve the issue. The next stage is the final one. Simply await the money being transferred into your account. Once your payment is processed you should be able to access the money instantly. The profit doesn’t have to stop there though. If you want to make even more cash, tell a friend about ‘ZombieBuyer’ and have them enter your referral code and you will be credited £10 if they send us their used iPhones.