Privacy Policy

We take protecting and respecting the privacy of our service users seriously. Please read our privacy policy carefully, as by using our site you agree to be bound by it.

This policy was last reviewed in September 2017.

Who are ZombieBuyer?

We are a UK-based phone buyback company who specialise in purchasing phones from the public.

What information do you collect about me?

When you register with our service, and place an order we may collect personal information such as your e-mail address, your name, your address and your bank details. Additionally, we may also collect information on which pages you have visited and when.

We also monitor customer traffic patterns and site use to help improve the site experience and prevent fraud.

How do you collect this information and how long do you keep it?

The personal information we obtain is collected when you use our website. For example, when you register with us, place an order or use our ticket support system.

We will hold this information for as long as is necessary to carry out the activity for which we collected it. There is also some information we are required to retain for legal reasons. For example, we are required to keep records of all payments made.

If you have any concerns about the way in which your data is being used or would like to have any of the personal information we store about you amended, please feel free to open up a support ticket and we will get back to you as soon as possible.

Why do you require this information?

The information you have provided may be used to:

  • Register you with an account on our system
  • Process a payment
  • Process orders that you have submitted
  • Process support tickets you have submitted
  • Carry out any obligations arising from contracts we have entered into with you
  • Communicate the status of orders or support tickets
  • Seek your views on our services
  • Let you know of any changes to our services

What precautions do you take when dealing with my personal information?

Whenever we handle personal information we ensure that your connection to the website is secure. We use SSL encryption while transferring personal information which ensures your data cannot be read or altered in transit. Look for the 'padlock' icon in the address bar of your internet browser. Once the information is within our systems we take measures to protect your information.

When you have been granted (or requested access) to a restricted part of our website (such as your account), you are solely responsible for keeping your password safe and secure. We protect your password on our servers using hashing technology.

How do you use cookies?

Cookies are small pieces of information which are stored on your computer that allow our website to recognise you when you visit. We use cookies, for example, to register the fact that you've signed into your account or to store the contents of your order cart. We also use cookies to collect statistical information on how our site is being browsed. We do not use cookies to store personal information such as your address.

You can choose to disable cookies using your browser, however, much of the site's functionality will not be available if you do so.